The Control Panel

The control panel is WebFaction’s tool which links all of the portions of your account together. Throughout this guide, you will be presented with directions on how to use the control panel for various tasks. But before you can do anything else with the control panel, you will need to learn how to log in, change your password, and what do to in the event that you’ve forgotten your password.

Log in to the Control Panel

To log in to the control panel:

  1. In a browser, open https://my.webfaction.com/.

    Note

    If you’re using Microsoft Internet Explorer 7, Google Chrome, Chromium, or Opera, make sure your system clock is set correctly. If your system clock is set incorrectly (for example, to the wrong time zone), your login cookie may expire before you can access the control panel.

  2. In the Username field, enter your account name.

  3. In the Password field, enter your password.

  4. Click the Sign-in button.

If you have two-step login enabled, follow these additional steps:

  1. In the field that appears, enter the code provided by your two-factor authentication app.

    Alternatively, if you want to use one of your emergency backup codes to log in, click Use an emergency backup code and enter your emergency backup code in the field.

  2. Click the Sign In button.

Change Your Control Panel Password

To change your control panel password:

  1. Log in to the control panel.

  2. Click your username in the upper right corner. A menu appears.

  3. Click Change passwords. The Change password form appears.

  4. In the Control Panel password section, click Change. Three password fields appear:

    _images/password_change_cp.png
  5. In the Current password field, enter your current password.

  6. In the New password field, enter a new password.

    See also

    See Strengthening Passwords for important information about choosing passwords.

  7. In the Confirm new password field, reenter your password.

  8. Click the Change password button.

The new password is saved.

What to Do About a Lost Password

If you cannot remember your password, request a password recovery email. To request a forgotten password email:

  1. In a browser, open https://my.webfaction.com/password/reset.
  2. In the Username field, enter your WebFaction account name.
  3. In the Email field, enter your email address.
  4. Click the Send button. A password reset message from support@webfaction.com is sent to your email address. The message may take several minutes to arrive.
  5. Follow the directions in the password reset message.

Two-Step Login

Two-step login, also known as two-factor authentication, 2FA, or two-step verification, is a way to add extra security to your account. With two-step login, you must provide a one-time code, in addition to your username and password, when you log in to the WebFaction control panel.

Turn on Two-step Login

Warning

After you’ve turned on two-step login, you must have access to your two-factor authentication app or backup codes to log in to your account. You will be locked out of your account without the backup codes or app!

To activate two-step login:

  1. If you don’t already have one, install a two-factor authentication app on your mobile device. Use a device you ordinarily carry with you and not one you share with others, such as your mobile phone.

    Two-factor authentication apps include:

  2. Log in to the WebFaction control panel.

  3. In the upper right corner of the page, click your username. A menu appears.

  4. Click Change passwords. The Change password form appears.

  5. In the Two Step login section, click Enable. An Are you sure? dialog appears.

  6. In your two-factor authentication app, add a new account. When prompted to do so, scan the square QR code with your app or enter the letters and digits beneath the code.

  7. Once the account is added to your app, enter the digits provided by the app into the field in the Enable Two Step Login dialog in your browser.

  8. Click the Enable two step login button. An Emergency Backup Codes dialog appears.

  9. Copy your emergency backup codes to a safe place.

  10. Click the Dismiss button.

You have turned on two-step login. The next time you log in to the WebFaction control panel, you will be prompted to provide either a code from your app or an emergency backup code.

Turn off Two-step Login

To deactivate two-step login:

  1. Log in to the WebFaction control panel.
  2. In the upper right corner of the page, click your username. A menu appears.
  3. Click Change passwords. The Change password form appears.
  4. In the Two Step login section, click Disable. An Are you sure? dialog appears.
  5. To turn off two-step login, click Yes, go ahead.

You have turned off two-step login. The next time you log in to the WebFaction control panel, you will not be prompted to provide either a code from your app or an emergency backup code.