Accounts

When you work with WebFaction, all of your activity is organized under the umbrella of an account, a unique username which identifies you on our machines and in the control panel. Your account is comprehensive: it’s used to manage which services you receive, how you interact with the WebFaction support team, how you make payments, and how you receive the benefits of our affiliate program.

Note

If you don’t have an account yet, sign up.

Plans and Services

Each account has services associated with it. When you signed up with WebFaction, you selected a plan. As your sites grow, you may change plans or add services which will be organized alongside your plan under your account.

Typically, you will need only one account for the services you use, since you can add plans and add-on services to your account at any time. That said, you’re free to open additional accounts, if desired (for example, one for personal use and another for your business), but they will be billed, managed, and supported separately.

Plans

Plans are a complete collection of services which include disk space, bandwidth, application memory, databases, email addresses and more. Each plan has varying amounts of disk space, bandwidth, and application memory.

An account can have multiple plans. Multiple shared plans aggregate disk space and bandwidth across servers (memory is not aggregated). Cloud server plan resources are not aggregated.

Plans are flexible and you are not bound to one particular plan for the lifetime of the account. To switch plans, click Account ‣ Resize or migrate plan in the control panel.

Add-on Services

Some add-on services may be available for your plan, such as additional disk space or IP addresses. To add services, click Account ‣ Upgrade / downgrade in the control panel.

Sometimes it’s wise to consider upgrading to a different plan instead. Upgrading can be easier and less expensive than adding services individually.

See also

For our current services and prices, see Features & prices.

Monitoring and Managing Disk and Bandwidth Consumption

At any time you can use the control panel to see how much disk space and bandwidth has been used.

Disk

To see how much disk space has been consumed:

  1. Log in to the control panel.
  2. Click Usage ‣ Disk usage. The disk usage summary appears.

The disk usage summary shows you how much disk has been consumed by home directories, MySQL databases, PostgreSQL databases, and mailboxes. It also indicates what percentage of your account’s disk allotment has been used.

Bandwidth

To see how much bandwidth has been consumed:

  1. Log in to the control panel.
  2. Click Usage ‣ Bandwidth usage. The bandwidth usage summary appears.

The bandwidth usage summary provides two major reports: Last 14 days and Last 12 months. The Last 14 days report shows how much bandwidth was consumed and by which domain names per day for the last two weeks. The Last 12 months report shows how much bandwidth was consumed and by which domain names per month for the last year.

Communicating with WebFaction

Your account is used to manage your contact with the WebFaction support team. Even if you have multiple plans spread across many machines, all of your support requests are managed under your account name.

Contacting You

In the event that WebFaction needs to contact you regarding your account, you will be reached by the email address you have on file with us. For example, if you consume your allocated disk space, bandwidth, or memory, we send you an email to let you know. But you do need to make your current email address (as well as an email address which is not hosted by WebFaction, if the two are not the same) on file so that we can reach you.

Adding Contact Information with the Control Panel

To add a new point of contact with the control panel:

  1. Log in to the control panel.

  2. Click Account ‣ Contacts. The list of contacts appears.

  3. Click the Add new contact button. The New contact form appears.

    _images/contact_form.png
  4. Optional: In the Title field, enter the contact person’s title.

  5. In the First name field, enter a first name.

  6. In the Last name field, enter a last name.

  7. In the Email address field, enter a valid email address.

  8. In the Email usage list, click to select one or more message types for the point of contact to receive.

  9. Optional: In the Twitter username section, enter your Twitter username.

  10. Optional: If you provided your Twitter username and you wish to allow us to retweet you or quote your tweets about WebFaction, in the Twitter username section, click Yes.

  11. Optional: To use the contact details on invoices:

    1. In the Use on invoice section, click Yes. Company and address fields appear.
    2. In the Company field, enter your company name.
    3. In the Address, City, and Zipcode fields, enter your invoice address.
    4. In the Country menu, click to select your country.
  12. Click the Save button.

Payments

You can choose automatic monthly payments or make one-off prepayments.

If you choose to pay with automatic monthly payments, your payment source (a credit card or PayPal account) will be charged each month to pay for the next month of service (minus any balance credited to your account).

If you choose to pay with one-off prepayments, then you can pay one month, three months, six months, or one year in advance, or you can add any dollar amount to your account balance. When you choose to prepay, your account is paid for each month out of your account balance until it runs out.

If you choose to pay with one-off prepayments, then our system will send you a reminder when your next payment is due. These payments are not charged automatically. You can make prepayments using the control panel.

We accept these payment sources:

  • American Express (long-term pre-payments only)
  • Discover (long-term pre-payments only)
  • MasterCard
  • PayPal
  • Visa

Unfortunately, we cannot accept checks or money orders.

Missing Payments

We understand that occasionally payments are not completed exactly as you imagined they would be. In the event that your payment source is declined or your annual payment is not received, WebFaction will always send a notification email. If you promptly update your payment source or make a payment, your service will continue as usual. You don’t even need to contact us.

If there’s some hurdle keeping you from making a payment (for example, you’re waiting for a replacement card), please contact us. If you’re in contact with us and we know you’re working to resolve the issue, we will not disable or cancel your account.

However, if it takes more than two weeks to make your account properly paid for and you have not contacted us, we may deactivate some of the services associated with your account. During this period, you can update a payment source, make a payment, and contact us; we’ll be happy to enable your services promptly.

If your account continues to be unpaid, your account will be canceled one month after we disable your account. WebFaction does not retain data for canceled accounts; if you want to be sure to have access to your sites and data, please make your payments promptly or make sure your payment sources are current in the control panel.

If you would like to close your account with us, you can use our no-hassle account cancellation form.

The WebFaction control panel allows you to make payments, add a payment source (for accounts paid month-to-month), select a payment source, and review your payment history.

Make a Payment with the Control Panel

To add money to the balance on your account:

  1. Log in to the WebFaction control panel.

  2. Click Billing ‣ Make a one-off payment. The Make a payment form appears:

    _images/make_payment.png
  3. Choose an amount to pay. In the Payment period section, click to select a standard period or Other. If you selected Other, in the next field, enter the amount to pay.

  4. In the Payment type field, click to select a payment type.

  5. Click the Make Payment button.

    If you selected PayPal or American Express, Discover, Delta, Electron, you are redirected to the PayPal site. Please refer to the PayPal site to complete the transaction.

    If you selected Visa/MasterCard, the Payment details form appears. Follow these steps:

    1. Enter your billing details as they would appear on your card statement:
      • First name
      • Last name
      • Address
      • ZIP / Post code
      • City
    2. In the Country menu, click to select your billing country.
    3. In the Card number field, enter your card number without spaces or other non-numeric characters.
    4. In the Expiration date field, enter your card’s expiration date in the format MMYY, where MM is the two-digit month and YY is the two-digit year.
    5. In the Security code field, enter your card’s security code. This is typically a three digit number to the right of the signature panel on the back of your card. It also known as CVV2 or CCID.
    6. Click the Make Payment button. Your card is processed and a confirmation message appears.

The amount specified is added to your account balance.

Add a Payment Source with the Control Panel

Note

If the expiration date has passed or another detail has changed for a payment source, you must create a new payment source to replace it. As a security measure, payment sources cannot be edited.

To create a new payment source (for automatic monthly payments only):

  1. Log in to the control panel.

  2. Click Billing ‣ Payment sources. The list of payment sources appears.

  3. Click the Add new payment source button. The Payment details form appears.

  4. In the Payment type menu, click to select Visa/MasterCard or PayPal.

    If you selected Visa/MasterCard, continue to the next step.

    If you selected PayPal, the remaining fields disappear. Click the Save button to be redirected to PayPal to complete the process. Please follow the PayPal prompts to log in, choose primary and back-up funding sources, and to return to the WebFaction control panel.

    Note

    A $0.10 verification charge will be made against any new payment source. Once verification of the payment source is complete, the charge will be canceled.

  5. In the Label field, enter a description for the payment source. Use the label to remind you which card it is later.

  6. Enter your billing details as they would appear on your card statement:

    • First name
    • Last name
    • Address
    • ZIP / Post code
    • City
  7. In the Country menu, click to select your billing country.

  8. In the Card number field, enter your card number without spaces or other non-numeric characters.

  9. In the Expiration date field, enter your card’s expiration date in the format MMYY, where MM is the two-digit month and YY is the two-digit year.

  10. In the Security code field, enter your card’s security code. This is typically a three digit number to the right of the signature panel on the back of your card. It also known as CVV2 or CCID.

  11. Click the Save button. Your payment source’s details are saved.

The new payment source is automatically be set as the active payment source.

Change the Active Payment Source in the Control Panel

If you have stored more than one payment source in the control panel, you can change the active payment source from one to another. To make a payment source active:

  1. Log in to the control panel.
  2. Click Billing ‣ Payment sources. The list of payment sources appears.
  3. Click the row of the payment source to modify. The payment source’s details appear.
  4. In the Is active section, click Yes.
  5. Click the Save button.

The payment source is marked active. The previously active source is deactivated.

Remove a Payment Source in the Control Panel

If you have more than one payment source in the control panel, you can remove a payment source. If you only have one payment source set in your account, you must create a new active payment source before removing another.

  1. Log in to the control panel.
  2. Click Billing ‣ Payment sources. The list of payment sources appears.
  3. Click the row of the payment source to delete. The payment source’s details appear.
  4. Click the Delete button. A prompt, Are you sure you wish to delete the payment source, appears.
  5. To delete the payment source, click Yes, I’m sure. To keep the payment source, click No, Cancel.

If you opted to delete the payment source, it is deleted and a confirmation message appears.

Review Your Payment History with the Control Panel

To review payments you have made and services you have paid for with your account balance:

  1. Log in to the control panel.
  2. Click Billing ‣ Payment transaction history. The list of transactions appears.

Get an Invoice for a Payment with the Control Panel

To see an invoice for a past payment:

  1. Log in to the control panel.
  2. Click Billing ‣ Payment transaction history. The list of transactions appears.
  3. Click the Invoice button next to a payment entry. The invoice appears. You may save or print the invoice for your records.

Note

If you require an invoice before making a payment or if the invoice button does not appear for one of your existing payments, please open a support ticket.

Affiliate Program

Our affiliate program lets you earn money (via PayPal) or credit to your account for letting your friends, blog readers, and anyone else know about WebFaction. If someone signs up with WebFaction by following one of your affiliate links, you will receive 10% of that person’s spending on WebFaction services. Some restrictions do apply, however, so check out the program details.

Review Your Affiliates with the Control Panel

To see who has started a plan with your username as the referrer:

  1. Log in to the control panel.
  2. Click Affiliate program ‣ Affiliates. The list of affiliates appears.

Review Your Affiliate Payments with the Control Panel

To see a list of payments made to you or credit to your account as a part of the affiliate program:

  1. Log in to the control panel.
  2. Click Affiliate program ‣ Affiliates payments. The list of affiliates payments appears.

Change How You Receive Affiliate Payments with the Control Panel

To change how your receive your affiliate program payments:

  1. Log in to the control panel.

  2. Click Affiliate program ‣ Affiliates settings. The Affiliate settings form appears:

    _images/affiliate_setting_form.png
  3. Click the Edit button.

  4. Choose your preferred way to receive payments.

    To receive affiliate payments as a credit toward WebFaction plans and services, click Account Credit.

    To receive affiliate payments as money sent to your PayPal account, click PayPal. A text field appears.

  5. If you selected PayPal, in the text field, enter the email address associated with your PayPal account.

  6. Click the Save button.

Future affiliate payments are applied to the specified payment method.

Review Your Affiliate Click Statistics with the Control Panel

To review how many clicks you’ve received on affiliate links:

  1. Log in to the control panel.
  2. Click Affiliate program ‣ Affiliate click stats. Your last two weeks and twelve month statistics appear.

Canceling Your Account

If you’re no longer interested in maintaining your account, we’ll be sorry to see you leave and hope you’ll be back soon. You can use the control panel to cancel your account, leave feedback, and, if applicable, request a refund under the terms of our 60-day money back guarantee.

Cancel Your Account with the Control Panel

Warning

This process cannot be undone. Your data will be immediately and irrevocably deleted and cannot be recovered.

To cancel your account:

  1. Log in to the control panel.
  2. Click Billing ‣ Cancel account. The Cancel account form appears.
  3. Click to select Please cancel my account effective immediately.
  4. Optional: Enter your feedback in the text field.
  5. Click the Cancel Account button.