Troubleshooting

Error: Relaying Denied

Plone can produce a Relaying Denied error when attempting actions which generate outgoing mail, such as creating users. For example:

You account has been created, but we were unable to send your password to your email address: {‘example@example.com’: (550, ‘5.7.1 <example@example.com>... Relaying denied. IP name possibly forged [123.45.67.89]’)}

To prevent this error from appearing:

1. Log in to the ZMI.
2. Click your Plone object in the root folder. A list of objects in the Plone site appears.
3. Click MailHost. The Secure Mail Host pane appears.
4. Click to select Disable TLS.
5. Click the Save Changes button. A confirmation appears at the top of the pane.

Virtual Host Monster Rules Prevent ZMI Access

Typical usage of VHM rules excludes a special subdomain for the ZMI (for example, admin.example.com). Failure to exclude a special domain, however, may render the ZMI inaccessible.

For Zope versions prior to 2.12.7, you can bypass VHM rules by adding the _SUPPRESS_ACCESSRULE token to your URLs. Open http://domain/_SUPPRESS_ACCESSRULE/manage in a web browser, where domain is the domain on which the Zope application is mounted.

Alternatively, you may access the VHM mappings directly: open http://domain/virtual_hosting/manage_edit in a web browser.